Effective Date: April 29, 2026

Company: New Age Heating & Air

Jurisdiction: California (Corona, Riverside County, and surrounding areas)

1. Professional Guarantees & Billing Policy

New Age Heating & Air operates on a “Traditional Work Ethic” foundation.

• 0% Risk Guarantee: If you are not satisfied with the quality of our service, we do not bill you. This applies to the labor and service provided; equipment costs for authorized installations are governed by separate manufacturer and project contracts.
• 100% Money Back Guarantee: Applicable to all HVAC work. If the system does not perform as promised within the first year of installation (subject to proper maintenance), we will resolve the issue or provide a full refund.
• Property Protection Guarantee: Our technicians (who are drug-free and background-checked) will use floor protectors and drop cloths. If we damage your property, we will repair or replace it to its original condition.

2. SMS & Mobile Messaging Consent

By contacting us at (562) 631-5735 or (951) 419-5127, you expressly consent to receive SMS messages from New Age Heating & Air for:

• Real-Time Logistics: Appointment reminders, technician ETAs, and “on-my-way” notifications.
• Service Documentation: Digital delivery of diagnostic results, photos of work completed, and bid requests.
• Follow-up: 100% Satisfaction check-ins and seasonal maintenance reminders.
• Opt-Out: Reply STOP to cancel. Standard message and data rates apply.

3. Safety & Technician Standards

We provide a 100% Family Safety Guarantee. Every technician who enters your home has passed a rigorous background check and drug screening. All work—including furnace sediment traps, heat pump installations, and electrical rerouting—is performed to the current California Mechanical Code and local Corona municipal standards.

4. Punctuality & Regional Service Factors

We pride ourselves on quick responses. However, New Age Heating & Air is not liable for delays caused by:

• Heavy Southern California traffic (91 Freeway or I-15 corridors).
• Extreme heatwaves leading to high-volume emergency demand.
• Supply chain delays for specific HVAC components or high-efficiency thermostats.

5. Advice & Maintenance Disclaimer

Information on our website regarding ductless mini-splits, heat pumps, and seasonal tune-ups is for educational purposes. Every home environment is unique; digital content is not a substitute for an on-site diagnostic by a New Age technician.

6. Limitation of Liability

To the extent permitted by California law, our liability is limited to the total amount paid for the service rendered or the specific terms of our 100% Money Back Guarantee.